Our Process

We make It simple

Get to know our step-by-step process

Navigating the aftermath of an accident can be distressing and uncertain, which is why our dedicated team is here to guide you from start to finish. As a team, we will ensure a seamless and efficient experience for you from drop-off to delivery.

Each step in our repair process ensures that your vehicle reflects the quality and care provided by Top Finish Collision Center. After a vehicle arrives at our collision center, the process typically involves several key steps to assess, estimate, and initiate repairs.

1 / Scheduling an Appointment

  • Before dropping your vehicle off, we will confirm a couple things with you.
  • If you are proceeding with an insurance claim, we’ll make sure that coverage or liability is confirmed before we schedule you in.
  • The insurance company you are handling your claim with will usually provide a rental car for you. If you choose to use one, our team will make sure to have your rental ready for you on the day of your appointment.

2 /  Initial Assessment

  • On the day of your appointment, an estimator will conduct a preliminary assessment of the vehicle’s visible damages.
  • If you have an estimate written by your insurance, or by the insurance of the party at fault, then we will use this estimate to begin repairs.
  • If you do not have an estimate written, we will submit our own for review, or wait for a field appraiser to write an approved estimate to begin repairs.
  • Before you go, we will ask for your approval to disassemble your vehicle. Once we have your permission, vehicle teardown can begin.

3 /  Estimate Process

  • Vehicle teardown begins and may take between one to three days. Your estimator will address any structural damage they see. If additional damages are found, we will submit a supplement to your insurance company.
  • Your insurance will review the supplement and may perform a vehicle inspection at our shop. Once approved, repairs on your vehicle can begin. At this point, we will confirm with you an estimated completion date.

4 / Repairs

  • The body stage is the first phase of repairs. Length of repairs may vary depending on the type of accident, however we will update you accordingly.
  • After the body stage, we prep the vehicle to be painted. In this stage of repairs, we match the vehicle’s original color and finish to achieve a flawless result.
  • Once the vehicle is painted and reassembled, we polish and wash it to prepare it for delivery.
  • Before delivery, our Quality Control Manager performs an inspection to confirm that our repairs meet industry and safety standards.

5 / Delivery

  • Your vehicle is ready for delivery! If you have a rental car, you can leave it at our shop and we will arrange for it to be picked up.
  • If your insurance issued a payment to you, we will collect it when you arrive. If applicable, we will also collect your deductible. We will provide you with a copy of your Final Bill and lifetime warranty on your repairs. You are back to driving on the road!
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