Get to know our step-by-step process
Navigating the aftermath of an accident can be distressing and uncertain, which is why our dedicated team is here to guide you from start to finish. As a team, we will ensure a seamless and efficient experience for you from drop-off to delivery.
Each step in our repair process ensures that your vehicle reflects the quality and care provided by Top Finish Collision Center. After a vehicle arrives at our collision center, the process typically involves several key steps to assess, estimate, and initiate repairs.
1 / Scheduling an Appointment
- Before dropping your vehicle off, we will confirm a couple things with you.
- If you are proceeding with an insurance claim, we’ll make sure that coverage or liability is confirmed before we schedule you in.
- The insurance company you are handling your claim with will usually provide a rental car for you. If you choose to use one, our team will make sure to have your rental ready for you on the day of your appointment.
2 / Initial Assessment
- On the day of your appointment, an estimator will conduct a preliminary assessment of the vehicle’s visible damages.
- If you have an estimate written by your insurance, or by the insurance of the party at fault, then we will use this estimate to begin repairs.
- If you do not have an estimate written, we will submit our own for review, or wait for a field appraiser to write an approved estimate to begin repairs.
- Before you go, we will ask for your approval to disassemble your vehicle. Once we have your permission, vehicle teardown can begin.
3 / Estimate Process
- Vehicle teardown begins and may take between one to three days. Your estimator will address any structural damage they see. If additional damages are found, we will submit a supplement to your insurance company.
- Your insurance will review the supplement and may perform a vehicle inspection at our shop. Once approved, repairs on your vehicle can begin. At this point, we will confirm with you an estimated completion date.
4 / Repairs
- The body stage is the first phase of repairs. Length of repairs may vary depending on the type of accident, however we will update you accordingly.
- After the body stage, we prep the vehicle to be painted. In this stage of repairs, we match the vehicle’s original color and finish to achieve a flawless result.
- Once the vehicle is painted and reassembled, we polish and wash it to prepare it for delivery.
- Before delivery, our Quality Control Manager performs an inspection to confirm that our repairs meet industry and safety standards.
5 / Delivery
- Your vehicle is ready for delivery! If you have a rental car, you can leave it at our shop and we will arrange for it to be picked up.
- If your insurance issued a payment to you, we will collect it when you arrive. If applicable, we will also collect your deductible. We will provide you with a copy of your Final Bill and lifetime warranty on your repairs. You are back to driving on the road!
