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Car Accident Repair Quality Control
TopFinishCollisionCenter, Car Accident Repair Quality Control.
QUALITY CONTROL AND TRAINING
Quality Control (QC) is the overall system of technical activities that measures the attributes and performance of a process, item, or service against defined standards. At Top Finish Collision Center we take Quality Control very seriously. By utilizing a set of operational techniques, duties and processes designed by management to implement control systems, gmail login guide we ensure that the repair and paint process of all vehicles are completed in a manner that meets and exceeds our customers’ expectations, and complies with all safety regulations and quality standards demanded by automobile manufacturers, business partners and all local and state regulations.
Top Finish Collision Center has a dedicated team of full-time QC managers who have the necessary knowledge, skills, experience and qualifications to implement auto collision and paint technical controls and processes.
To achieve this level of quality control, our managers meet daily with our estimators and technicians to discuss production check sheets and deadline reports that outline where each vehicle needs to be in the repair process, and where it’s projected to be by the end of each work day. This strict regulation allows Top Finish Collision Center to complete all auto collision repairs in a timely manner while maintaining the highest level of quality and safety.
Top Finish Collision Center also utilizes two forms of the Consumer Satisfaction Index (CSI) to help maintain quality control. First, we use a system of internal checks and balances during the repair process for quality assurance, and we also follow up with our customers after their vehicles are delivered to make sure customers were satisfied with the repairs and the overall service they received from our staff. Second, Top Finish Collision Center hires an outside CSI company to conduct an independent survey of customer satisfaction. We are proud to say we have always scored exceptionally high on these surveys and Top Finish Collision Center continually ranks as one of the best auto repair centers in Orange County.
Phone Number: (714) 543-9713
Address: 626 West 17th St. Santa Ana, CA 92706
For directions please click here
Store Hours: M-F: 8a-5p, SAT:9a-12p
Top Finish Collision Center is proud to offer a Lifetime Warranty on all repairs as long as you remain the owner of your vehicle (please refer to our Warranty Letter for more details).
The experience and certified training skills of our staff, combined with our state of the art equipment, and the use and application of only the best materials available in our industry, allows Top Finish Collision Center to extend this written warranty to you, our valued customer.
All vehicles, whether in an accident or not, require proper care and maintenance to keep your car at the optimal levels of performance and appearance. We encourage you to take your vehicle in for routine maintenance check ups and protect it from extreme weather conditions. However, after picking your vehicle up from Top Finish Collision Center, should you notice that the car is not running properly, please advise us immediately and bring it to our facility for inspection. You can rest assured that we will take care of any mistakes we may have made at no additional cost to you. That is our pledge.
Top Finish Collision Center works with all major insurance companies including Infinity, All State, AAA, USAA, Bristol West and Mercury, and has been Direct Repair Point Approved (DRP) by Farmers Insurance, Progressive, GMAC and Esurance for their exceptional service, reliability, and repair work.
At Top Finish, we accept all major brands and insurance companies.